Spinpolo Document Upload: Format and Size Rules
Why Document Verification Matters at Spinpolo
Before you can withdraw winnings or activate certain promotions, every player must complete the Know Your Customer (KYC) process. Spinpolo requires this step to comply with anti-money laundering regulations and to secure your account. Without verified documents, withdrawal requests remain pending indefinitely — even if you have a Spinpolo bonus balance ready to cash out. The verification also unlocks higher withdrawal limits and faster payment processing, so submitting the right files from the start saves you time.
The entire procedure usually takes between 24 and 72 hours after submission, provided your documents meet the format and size rules. If you have used a Spinpolo no deposit offer, verification is mandatory before any winnings can be withdrawn, so do not skip this step.
Accepted Document Formats and File Specifications
The platform supports only three file formats for uploads: JPEG, PNG, and PDF. Each file must be no larger than 5 MB, and the resolution should be at least 300 DPI to ensure text and numbers are legible. Blurry scans or photos taken in poor lighting are the most common reasons for rejection. If you are uploading a screenshot of a bank statement or an e-wallet page, crop the image so that only the relevant details are visible — full-page screenshots often get flagged as incomplete.
Here is a quick reference table for the main document categories and their specific requirements:
| Document Type | Accepted Formats | Size Limit | Special Notes |
|---|---|---|---|
| Government-issued ID (passport, driver’s license, national ID card) | JPEG, PNG, PDF | 5 MB per file | Must show full name, photo, date of birth, and expiry date; no cropped corners |
| Proof of address (utility bill, bank statement, tax letter) | JPEG, PNG, PDF | 5 MB per file | Issued within the last 90 days; must match the name on your spinpolo account |
| Bank card or e-wallet proof | JPEG, PNG, PDF | 5 MB per file | Mask middle digits; leave first 6 and last 4 visible for verification |
| Selfie with ID | JPEG, PNG | 5 MB per file | Hold ID next to your face; do not wear sunglasses or masks |
Make sure your files are named clearly — for example, passport_john_doe.pdf — because generic names like scan001.jpg can slow down manual review. If you are claiming a Spinpolo free spins reward that requires a qualifying deposit, having pre-verified documents means the spins are credited instantly once the deposit clears.
Step-by-Step Upload Process and Typical Timings
Log into your account and navigate to the Profile or Documents section. The upload interface accepts drag-and-drop as well as file browser selection. Follow these ordered steps:
- Select the document category — choose from ID, address proof, payment method proof, or selfie.
- Upload the file — ensure it is under 5 MB and in JPEG, PNG, or PDF format.
- Check the preview — the system shows a thumbnail; if the preview is blank or blurred, re-upload a clearer version.
- Submit for review — click the confirmation button after verifying that all details are legible.
- Wait for approval — standard processing takes 24–72 hours. You will receive an email notification once verified.
Users who have already redeemed a Spinpolo promo code often report that verification is faster if they upload all required documents in one session rather than one at a time. The support team works on a first-in, first-out queue, so bundling your files helps you move up the list.
Common Upload Problems and Troubleshooting
Three issues account for nearly all verification delays: file too large, wrong format, and illegible content. If your file exceeds 5 MB, use a free online compressor or reduce the image resolution to 300 DPI. If the upload fails silently, clear your browser cache and try again — some players have success using a different browser (Chrome or Firefox) or switching from mobile to desktop.
Another frequent problem is mismatched names. If your proof of address shows a maiden name or an old nickname, the review team will reject it. Submit a supporting document, such as a marriage certificate or a utility bill that matches your current legal name exactly. If you have trouble after using a Spinpolo casino welcome offer, contact live chat and mention your account number — they can flag your case for priority review.
Document Checklist for Faster Approval
Before you upload, go through this checklist to avoid unnecessary back-and-forth:
- All four corners of the document are visible in the scan or photo.
- Text is readable without zooming — minimum 300 DPI resolution.
- File is named with your full name and document type (e.g., address_jane_doe.pdf).
- Proof of address is dated within the last three months.
- Payment method proof shows the first 6 and last 4 digits only (mask the rest).
- Selfie is taken in natural light with no filters or sunglasses.
Following this checklist usually cuts the verification time to under 24 hours. Once your documents are approved, you can withdraw winnings instantly and claim future offers — including any recurring Spinpolo bonus — without additional hurdles. Keep your files saved in a dedicated folder so you can re-upload them quickly if the platform ever requests a fresh copy.